Najlah Mohammed, dr., and O. Mohammed. “The Role of Customer Relationship Management in Enhancing Customer’s Loyalty: An Exploratory Study of Worker Sample in Number of Domestic Banks in the City of Mosul”. TANMIYAT AL-RAFIDAIN, vol. 35, no. 114, Dec. 2013, pp. 231-48, doi:10.33899/tanra.2013.162066.